Frequently Asked Questions
Everything you need to know about your Vush experience.
How long will it take for my order to arrive?
Standard shipping within Australia typically takes 3-7 business days, while express shipping arrives within 1-3 business days. International delivery times vary by location.
What is your return policy?
Due to the intimate nature of our products, we cannot accept returns for change of mind. However, if your product is faulty, we offer a comprehensive warranty and will provide a replacement or refund.
Is the packaging discreet?
Yes, all Vush orders are shipped in plain, unbranded packaging to ensure your privacy. The sender name on the shipping label will not mention our brand name.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later options including Afterpay and Zip Pay.
Are your products body-safe?
Absolutely. All Vush products are made from high-quality, medical-grade silicone and are 100% phthalate-free and body-safe for your peace of mind.
How do I clean and maintain my Vush products?
We recommend cleaning your device before and after each use with a dedicated toy cleaner or mild, unscented soap and warm water. Ensure it is completely dry before storing.